Privacy Policy

Your privacy, respected.

Last Updated: March 2026

1. Introduction

SYN Formula, Inc. ("SYN," "we," "us," or "our") is committed to protecting the privacy of everyone who visits synformula.com and engages with our brand. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, place an order, subscribe to communications, or otherwise interact with us.

By using our website or purchasing our products, you agree to the practices described in this policy. If you do not agree, please discontinue use of our site.

2. Information We Collect

Information you provide directly. When you create an account, place an order, subscribe to our newsletter, or contact our team, we may collect the following:

• Full name and email address
• Shipping and billing address
• Phone number
• Payment information (processed securely via Stripe and Shopify -- we never store your full card number)
• Purchase and order history
• Survey responses, product reviews, and customer service correspondence

Information collected automatically. When you browse our site, we automatically receive certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages viewed, time spent on site, and navigation path
• Referring URL and search terms that brought you to our site
• Cookies and similar tracking identifiers (see Section 4)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment. Processing purchases, managing subscriptions, arranging shipping, and handling returns or exchanges.
• Customer service. Responding to inquiries, resolving issues, and providing product support.
• Product improvement. Analyzing usage patterns and feedback to refine our formulations and customer experience.
• Marketing communications. Sending product updates, promotions, and educational content. You may opt out at any time by clicking "unsubscribe" in any email or contacting us directly.
• Fraud prevention. Detecting and preventing fraudulent transactions and unauthorized account access.
• Legal compliance. Meeting regulatory obligations and responding to lawful requests from authorities.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide a seamless browsing experience. These include:

• Essential cookies. Required for core site functionality such as your shopping cart, login sessions, and security features.
• Analytics cookies. We use Google Analytics to understand how visitors interact with our site. This data is aggregated and does not personally identify you.
• Advertising pixels. We may use pixels from advertising platforms to measure campaign effectiveness and deliver relevant promotions.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality. Most browsers allow you to block or delete cookies -- consult your browser's help documentation for instructions.

5. Third-Party Sharing

We share personal information only with trusted partners who help us operate our business. We do not sell your personal data to third parties. Our service providers include:

• Shopify. Our e-commerce platform, which processes and stores order data on our behalf.
• Stripe. Our payment processor, which securely handles all credit card transactions.
• Shipping carriers. Delivery partners who receive your name and address to fulfill orders.
• Google Analytics. Web analytics provider that helps us understand site traffic and behavior in aggregate.
• Marketing platforms. Email and advertising services used to deliver communications you have opted into.

Each of these partners is contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose information when required by law or to protect the rights, safety, and property of SYN, our customers, or others.

6. Data Security

We take the security of your information seriously. Our safeguards include SSL/TLS encryption across our entire site, PCI-compliant payment processing through Stripe, and industry-standard organizational and technical measures to protect against unauthorized access, alteration, or disclosure of your data.

That said, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized activity on your account.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. We honor these rights for all customers, regardless of jurisdiction:

• Access. Request a copy of the personal data we hold about you.
• Correction. Ask us to update or correct inaccurate information.
• Deletion. Request that we delete your personal information, subject to legal and operational retention requirements.
• Opt-out of marketing. Unsubscribe from promotional emails at any time via the link in each message, or by contacting us at hello@synformula.com.
• Opt-out of data sales. We do not sell personal data. If this ever changes, we will provide a clear opt-out mechanism.

For California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of any sale of personal data. We do not sell personal information. To exercise your rights, contact us at hello@synformula.com. We will respond within 45 days.

For European residents (GDPR): You have additional rights including data portability, restriction of processing, and the right to withdraw consent. Our legal basis for processing is contractual necessity (for order fulfillment) and legitimate interest (for site improvement and fraud prevention). Contact us at hello@synformula.com to exercise any right.

8. Children's Privacy

SYN products are formulated for adults aged 21 and over. Our website and services are not directed at, and we do not knowingly collect personal information from, anyone under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us at hello@synformula.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we may notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to reach our team for any reason, we are here to help.

SYN Formula, Inc.
Email: hello@synformula.com
Web: synformula.com