Refund policy

The guarantee

If you are not happy with your first order of SYN, tell us within 30 days of buying it and we will refund it in full. You do not need to explain yourself, fill in a form, or send anything back.

The refund covers your first order only, up to one box. Anything you order after that is not refundable, so that trying SYN stays risk free for people who have never tried it.

How to claim it

Email info@synformula.com with your order number and a line about what happened. A real person answers, usually within one business day, and the refund goes back to your original payment method.

Banks take a further five to ten business days to show it. That part is out of our hands.

What is not covered

• ✕
  Any order after your first, including subscription renewals
• ✕
  Shipping and handling charges, where they were charged
• ✕
  Orders placed with a referral offer
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  SYN bought from a third-party retailer, which that retailer handles under their own terms
• ✕
  Requests made after the 30 days are up

Damaged or incorrect orders

Separate from the above, and not limited to first orders. If something arrives damaged, wrong or missing, email us within 30 days of delivery with your order number and a photo. We will replace it at no cost to you.

Subscriptions

Pause, skip, change or cancel any time from your account. Changes need to be made at least 24 hours before your renewal date, because after that the order is already with our fulfilment partner and cannot be stopped.

Why we do not take returns

SYN is something you swallow. Once a box has left our fulfilment centre we cannot verify how it was stored, so it never goes to another customer. Keeping it is better than posting it back to be destroyed.

Contact

info@synformula.com

Refunds, replacements and subscriptions all go to the same inbox.